All caregivers have the right to freely express their complaints/appeals or suggestions. All complaints/appeals are investigated and our agency work hard to resolve each complaint.
To file a complaint: oral or written complaint/appeal.
Administration/nursing director will respond within 15 days after receiving the complaint.
The decision made by Administration/nursing director can be appealed by the caregiver.
The administration will give you an appeal decision within thirty (30) days
If the caregiver is not satisfied with the decision, he/she has the right to contact: